CHACTERISTICS OF THE CLASS:
While in the trainee status, the employee performs beginning level work in receiving and disseminating information concerning public safety and ALL emergency services provided by City/County and the public. The trainee participates and engages in in[1]house training and work activities specifically designed and chosen to train and indoctrinate the individual to but not limited to, answering 911 calls and provides emergency medical dispatch instructions while emergency responders are in route; and performs other duties as required. Work is performed under the guidance of an experienced dispatcher.
The purpose of this classification is to answer multiple telephone lines, to communicate effectively with the persons requesting emergency and non-emergency assistance, to clearly relay information for dispatch or transfer calls appropriately, to accurately enter data into the Computer Aided Dispatch system, and to perform administrative support task as required.
MINIMUM REQUIREMENTS:
*EDUCATION: High school graduate
*EXPERIENCE: No prior experience required
SPECIAL REQUIREMENTS: (AGE, LICENSURE, REGULATION, ETC)
Shall not have been convicted of a felony or other crimes pursuant to KRS 15.540. Possession of a valid Kentucky driver’s license upon hire.
*NOTE: High school diploma or GED: vocational/technical training in telecommunications preferred; some administrative and computer experience in a similar law enforcement environment or related preferred: typing/keyboarding speed of 30 w.p.m. required; or any equivalent combination of education training, and experience which provides the requisite knowledge, skill, and abilities for this job. Must obtain and maintain State of Kentucky Telecommunications, Emergency Medical Dispatch, Cardiopulmonary Resuscitation (CPR) and First Aid certifications. Must possess or have the ability to pass a background investigation and obtain a LINK/NCIC within six (6) months of hire date and Telecommunication certification within twelve (12) months of hire date.
POST EMPLOYMENT REQUIREMENTS:
Must obtain certification as a Telecommunicator by the Department of Criminal Justice Training (DOCJT) within twelve (12) months and LINK/NCIC Operator within six (6) months of employment and maintain this certification for the length of employment in this classification. Shall not have been convicted of a felony or other crimes pursuant to KRS 15.540.
EXAMPLES OF DUTIES OR RESPONSIBILITES OF THE CLASSIFCATION:
At the beginning legal, receives and disseminates information concerning public safety and law enforcement activities. May answer 911 calls and administrative calls and provides emergency medical dispatch instructions to victims and callers in distress, while emergency responders are enroute to the scene. Receives information, complains and inquiries from the public (by telephone or in person) on subjects such as: road and weather reports, driver and vehicle licenses, traffic collisions information, medical/fire emergency and other matters relating to functions performed by the ALL emergency services provided by City/County and other public safety agencies and initiates appropriate actions. Directs emergency response vehicles to calls ofservice. Formulate computerized transactions with LINK (Law Information Network of Kentucky) and NCIC (National Crime Information Center). Prepares messages for transmissions on the National Law Enforcement Teletype System (NLETS) Enters data into computer systems for local law enforcement agencies. Enters activity data of sworn local law enforcement which is routinely use in court as official documentation of incidents and used by the agency to generate reports. Completes appropriate reports on all criminal activities and complaints received. Monitors security cameras for the City of Campbellsville included but not limited to CPD lobby area, 911 center and parking areas and NCIC terminals and equipment. Operates telecommunications device for the deaf. Continually updates agency supervisors on call critical incidents when required by policy or at the direction of agency supervisors.
ESSENTIAL FUNCTIONS:
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Performs multiple tasks simultaneously; takes appropriate action when presented with a routine call or a stressful life/death situation; remains calm under all circumstances.
Answers multiple telephone lines; assesses incoming 911 and non-emergency calls; dispatched all emergency calls within the jurisdiction or transfers/connects calls to appropriate department extension, service or agency.
Maintains conversation with caller to obtain/verify pertinent information and to comfort them until assistance arrives’ makes welfare checks on 911 hang ups.
Communicates effectively and coherently over law enforcement, fire/rescue, and EMS radio channels initiating and responding to calls; notifies others, such as ambulances, wreckers, and utilities when services are requested/required.
Contacts various other departments during and after hours to resolve problems such as street light being out, downed street signs, roadway debris, gas leaks, water line breaks, and power outages.
Monitors multiple radio frequencies often while answering/handling phone calls or other radio frequencies and responding to in-person requests for services or records. Monitors weather computers, Monitors surrounding counties radio traffic for any assistance that may be needed or that might relate to our county.
Performs toning out, pager, phone, and/or radio tests for the city and county fire departments, ambulance services, weather siren and/or as required; monitors alarm systems at specific locations.
Maintains officers’, fire and other responding units ‘activities status at all time to ensure safety of personnel involved, including those working accidents, fires, hazardous incidents, and breaks.
Provides the general public with the directions and referrals, answers to citizens complaints and concerns, and any other information requested regarding the community of situation.
Enters/retrieves a variety of data into/from LINK/NCIC or in-house computer’ modifies locates. Maintains. Saves. And/or clears files and records with in database; enters all information into the Computer Aided Dispatch system.
Performs computer background checks on applicants and criminals; peruses records for stolen pawn shop tickets; handles inquiries on driver’s licenses, vehicle tags, stolen articles and property, guns, wanted and missing persons, and warrants and summons; provides various information from computer database as requested by police officers.
Operates telecommunications device for the hearing impaired, sends, acknowledges, and logs communications/dispatched with all citizens.
Notifies appropriate personnel and/or supervisor of critical situations, weather related information. And problems with communications or computer equipment.
Maintains assorted logs detailing daily activity including wrecker service, warrants, dispatching, message, LINK/NCIC entries/retrievals of information, facsimiles and teletypes, and administrative.
Performs administrative support duties such as replenishing carious forms, changing computer paper, shredding confidential material, disseminating information to various departments, pulling entry cards for validation, maintaining printer and link copier, and backing up computer data.
Attends training courses as offered by the department or as required by law and to promote improved job performance; assists with training new dispatchers.
Competes, prepares, processes, and/or files a variety of forms, teletypes, legal documents, request, reports, correspondence, and other documentation associated with the daily routine of this position; maintains files and administrative records.
Cooperates with federal, state and local law enforcement agencies and its officers or representatives when their activities or investigations are related to on=going investigations within the jurisdiction.
ADDITIONAL FUNCTIONS:
Performs clerical support tasks which may include sending facsimiles, filing, making photocopies, duplication phone/radio conversation tape files. Locating telephone numbers and addresses, and researching and contacting business/residence call[1]outs as necessary. Takes and relays messages to officer, other divisions, or local agencies; places calls for officers and supervisors.
Substitutes for co-workers in temporary absence of same’ may be required to regularly work on various shifts, weekends, and/or holidays as deemed necessary. Performs related duties as required, necessary or assigned.
PERFORMANCE APTITUDES:
Data Utilization: Requires the ability to calculate and/or tabulate data; includes performing subsequent actions in relation to these computational operations.
Human Interaction: Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.
Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials use in performing essential functions.
Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.
Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division.
Functional Reasoning: Requires the ability to apply principles of influence systems, such as motivation. Incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.
Situational Reasoning: Requires the ability to exercised judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
To Apply, please contact Scott Chief scott.cheif@campbellsville.us or call 279-465-8000