TITLE: Loan Operations Manager
REPORTS TO: Chairman, President and CEO
Position Summary: This position is responsible for the overall loan operations management and oversight of the consumer and commercial loan files. This includes reporting functions, post-closing document review and imaging. Design and administer systems processes and procedures to ensure accurate and timely processing. Communicate with bank department managers/lenders to promote efficient and correct workflow and establish positive working relationships across the organization. Ensure successful audits for Loan Operations responsibilities.
Duties and Responsibilities
• Maintain and develop a sound foundation in the areas of commercial and consumer loan documentation. This
includes keeping abreast of changing legal situations, industry trends and product specific issues.
• Monitor and manage daily loan operations processing to ensure that all internal and external deadlines are met.
• Manage the post-closing functions to ensure all security documents are accurate and the Bank is secured.
• Ensure accuracy and proper use of tracking reports for key information such as title lien filings, UCCs, recorded mortgages, insurance, and flood monitoring.
• Provide guidance and assistance to the lenders on the preparation of commercial and consumer loan documents and credit/security documents.
• Ensures applicable policies and procedures are accurate and complete. Engages in periodic reviews and
facilitates an environment of constant improvement.
• Oversee flood monitoring.
• Oversee the imaging and retention/purging of loan files, including secured documents and legal instruments, and ensure they are properly imaged for the review of lenders and audit personnel.
• Oversee the execution of CECL model documentation and execution of controls; manage critical vendor
relationships, including the software used that supports the Bank’s CECL model.
• Ensure that the necessary management reporting tools are maintained to accurately measure and report
timeliness and quality of service levels, production, and error statistics.
• Maintain core system loan product specifications and overall operational parameters and serve as the loan
system subject matter expert. This includes all loan product core operating systems.
• Review all core processing updates for impact upon loan operations processes and communicate changes as needed to all affected bank personnel.
• Ability to work various schedules and on Saturdays as needed.
• Ability to travel to other branch locations as needed.
The above statements are intended to describe the general nature and level of work being performed by
individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties,
and skills required.
Additional Responsibilities
• Establish and update procedures for loan operations functions and communicate changes as needed to
appropriate bank personnel.
• Correct loan payment errors as needed.
• Calculate loan payoff amounts as requested.
• Serve as a resource for complex matters and quickly address escalated service issues.
• Assists with external examiners and/or auditors during bank reviews or examinations. Monitors appropriate corrective measures ensuring necessary changes or recommendations are achieved as directed.
• Support senior management in developing and executing strategic plans.
• Represents The Peoples Bank at Bank events and in the community.
• Perform such duties as may be required from time to time for the overall management and operation of the Bank.
Educational/Qualification Requirements
• Bachelor’s Degree in Accounting, Finance, or Business preferred.
• Minimum of three years of related experience in the banking/financial services industry.
• Thorough knowledge of administrative, documentation, and servicing procedures.
• Understand the issues and concerns of outside regulatory bodies and their impact on the loan operations
department.
• Possess a working knowledge of bank Loan Policies.
• Proficiency with Microsoft, Word, and Excel.
• Self-motivated, detail oriented, and the ability to multi-task.
• Equivalent work experience may be substituted for education requirement.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and see, talk, or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move 20-35 pounds and occasionally lift and/or move up to 80 pounds.
This position description does not create an employment contract, implied or otherwise, other than an “at
will” employment relationship.
The Peoples Bank is an Equal Opportunity Employer
Interested applicants can email their resume to: ssmith@thepeoplesbank-ky.com.