About the Positions:
As a Contact Representative, you will provide over-the-phone technical assistance to individuals and businesses. You will apply the tax code while addressing a wide range of issues to assist taxpayers in understanding and meeting their tax responsibilities. These entry level positions do not require you to have prior tax experience. Our top-notch training programs will teach you everything you need to know to prepare you to be successful in these positions.
We are offering English-speaking positions in the following locations:
- Fresno, CA (350 vacancies)
- Oakland, CA (100 vacancies)
- Denver, CO (50 vacancies)
- Chamblee, GA (530 vacancies)
- Indianapolis, IN (100 vacancies)
- Covington, KY (450 vacancies)
- Andover, MA (175 vacancies)
- Baltimore, MD (50 vacancies)
- Kansas City, MO (225 vacancies)
- Saint Louis, MO (75 vacancies)
- Cheektowaga, NY (200 vacancies)
- Cleveland, OH (50 vacancies)
- Portland, OR (100 vacancies)
- Pittsburgh, PA (100 vacancies)
- Franklin, TN (120 vacancies)
- Memphis, TN (350 vacancies)
- Ogden, UT (295 vacancies)
- Richmond, VA (50 vacancies)
- Seattle, WA (20 vacancies)
English-speaking and Bilingual (Spanish) positions in the following locations:
- Jacksonville, FL (230 vacancies + 25 Bilingual vacancies)
- Holtsville, NY (415 vacancies + 50 Bilingual vacancies)
- Philadelphia, PA (220 vacancies + 20 Bilingual vacancies)
- Austin, TX (325 vacancies + 25 Bilingual vacancies)
- Dallas, TX (150 vacancies + 25 Bilingual vacancies)
Bilingual (Spanish) positions in the following locations:
- Guaynabo, PR (90 Bilingual vacancies)
- Ponce, PR (350 Bilingual vacancies)
Location-specific shift information will be provided during the event. These positions are telework eligible, but that doesn’t guarantee telework as employees must meet eligibility criteria. All employees will be required to report to the office their first day and then at least two days per pay period afterwards. In-office requirements vary by site. If you are selected, your manager will provide additional information when you onboard.
How to Qualify:
Applicants can qualify for the Contact Representative position based on specialized experience, or by meeting certain education requirements, or with a combination of experience and education. Qualifications include:
- Specialized Experience: Specialized experience includes experience that may have been gained in work with records, documents or financial accounts which involved applying established rules and procedures, or experience gained through work in positions that involved frequent contact with the public researching and responding to non-routine requests for information orally or in writing.
OR
- Education: Applicants must have completed at least 4 years of education above the high school level leading to a bachelor’s degree. Completion of a bachelor’s or higher degree satisfies this requirement.
Register today and mark your calendar – we are excited to engage with you!