Software Technician
- Tracking Code
- 684-055
- Job Description
-
Homecare Homebase is a growing technology company providing exceptional products and services to agencies in the home healthcare and hospice industries. We are a top-3 provider of innovative services to home health agencies, offering a state of the art product suite which combines the power and portability of data-enabled mobile devices with proven web-based back-office and administrative services. All technical aspects of designing, developing and supporting this solution are addressed by Homecare Homebase in Prospect, KY. Homecare Homebase is a small company with a powerful product suite, a large established user base, and a steady stream of new customers which are driving tremendous growth within our company. Our set of home health and hospice products utilizes a Microsoft/Citrix hosted solution created using Visual Studio components, ASP.NET, C# and other current technologies, with data center services provided through an agreement with Peak 10 in Louisville, KY and Dataside in Dallas, TX.
Job Purpose: The position will work within a team environment, helping to analyze and correct customer incidents pertaining to the HCHB application suite. As a member of the Tier-3 Support Team, responsibilities will include, but are not limited to, Incident and problem analysis and correction, data correction, creation, testing and implementation of custom extracts, and various duties as described below. The position must be able to work in a collaborative environment consisting of multiple functional areas and working with the Customer Services team and multiple development teams regarding customer issues.
Duties:
- Identifying application behavior where it differs from design specifications
- Utilize and maintain knowledge-base of issue resolutions
- Triage, troubleshoot, determine Root Cause and resolve customer issues routed to the Tier-3 Team
- Create Team Foundation (TFS) Tickets once Root Cause has been identified
- Work with Development on bi-weekly sprint rotations when Development requires assistance
- Keep the team aware of problem trends through analysis and reporting
- Effectively work with both internal groups and external customers
- Act as a technical support buffer for the development teams
- Additional responsibilities as assigned
- Required Skills
- Skills/Qualifications:
- Bachelor’s degree in Computer Science, Engineering, or Business. Equivalent experience also considered.
- Strong Proficiency with SQL querying/programming required – Microsoft SQL Server experience preferred
- Interpret, write and maintain complex SQL queries
- Experience with relational database design and use
- Skilled at optimizing and troubleshooting complicated SQL statements and procedures
- Knowledge of best practices when dealing with relational databases
- Familiar with tools that can aid in profiling server resource usage and optimization
- Knowledge of and ability to maintain stored procedures
- Knowledge of C#, Java or similar programming languages and software development lifecycle
- Experience in analyzing client issues and addressing them with proven troubleshooting skills and techniques (code and data analysis)
- Practical experience with Incident Management Software preferred (Service Desk software)
- Competence in learning and mastering software application to the level of an authority
- Self-starter and avid learner with moderate supervision
- Employs the expertise of others and provides expertise in a team environment
- Ability and willingness to research functionality and design considerations
- Healthcare software experience is a plus
- Effective written and verbal communication skills
- Job Location
- Louisville, , United States
- Position Type
- Full-Time/Regular
For more Information go to: https://hearstbusinessmedia-openhire.silkroad.com/epostings/index.cfm?fuseaction=app.jobinfo&jobid=684&company_id=17055&version=3&source=ONLINE&jobOwner=992472&aid=1